Privacy Policy

At Dolce Vita, we believe that trust is the foundation of style. Just as you trust us to deliver the season’s most coveted Kitten Heels, timeless LOAFERS, and statement-making HANDBAGS, you can trust us to handle your personal information with the utmost care, transparency, and security. This Privacy Policy outlines how we collect, use, and protect your data when you visit dolcevitas-us.com, ensuring your experience is as seamless and confident as our checkout process.

1. The Information We Collect

To provide you with a personalized and effortless shopping experience—from exploring NOW TRENDING items to personalizing your SNEAKERS with our Shoe Charms—we collect information you provide directly and automatically.

• Information You Provide: This includes your name, email address, shipping/billing address, phone number, and payment details (processed securely via our partners) when you make a purchase, create an account, or contact our customer care team.
• Automatically Collected Information: When you browse our collections like BALLET FLATS, BOOTS & BOOTIES, or MAKE IT METALLIC, we collect data through cookies and similar technologies. This may include your IP address, browser type, device information, pages viewed, and how you interact with our site.
• Order Details: We collect data related to your purchases, including the items (e.g., MULES & CLOGS, BAG CHARMS), size, color, and price, to fulfill your order and enhance your future shopping journeys.

2. How We Use Your Information

Your data helps us create a smooth, secure, and stylish experience tailored to our global community of style-seekers.

• To Process & Fulfill Your Orders: We use your information to process payments, ship your curated selections (to all regions we serve, excluding a few remote areas and parts of Asia), and send order confirmations and tracking updates.
• To Communicate With You: To send transactional emails, respond to your inquiries at [email protected], and, with your consent, share updates on new arrivals in SANDALS, HEELS, or FEATURED collections.
• To Improve Your Experience: We analyze browsing data to understand trends, optimize our website layout, and recommend products that align with your style, ensuring discovering your next favorite pair of FLATS & LOAFERS is intuitive and inspiring.
• For Security & Fraud Prevention: We use your information to protect the integrity of our website and transactions, employing measures as robust as the encryption that guards your payment details during checkout.

3. Sharing & Disclosure of Information

We value your privacy and only share your data under specific circumstances:

• Service Providers: We partner with trusted third parties (like payment processors such as PayPal and major credit card networks, and shipping carriers) solely to operate our store, process transactions, and deliver your ACCESSORIES or SHOELACES. These partners are contractually bound to protect your data.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights and safety of Dolce Vita, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, always under the promise of continued privacy protection.
• With Your Consent: We will share your personal information with third parties only when you have explicitly given us permission to do so.

4. Data Storage & Security

We protect your data with the same dedication we apply to curating our MESH details and MARY JANES.

• Secure Storage: Your personal information is stored on secure servers behind industry-standard firewalls.
• Encrypted Transactions: As noted in our checkout, all payment transactions are encrypted using SSL (Secure Socket Layer) technology. Your full payment card details are never stored on our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who need it to perform their jobs, such as fulfilling your order or providing customer support.
• International Data Transfers: As a brand serving a global audience, your data may be processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and that your data remains protected.

5. Your Rights & Choices

You have control over your personal information, reflecting our belief that you should be as empowered in your privacy as you are in your style.

• Access & Correction: You can access and update your account information (like your address or email) by logging into your account on our website.
• Marketing Communications: You can opt-out of receiving promotional emails by clicking the “unsubscribe” link at the bottom of any marketing email we send.
• Data Deletion: You may request the deletion of your personal data, subject to certain legal obligations we have (e.g., retaining order information for tax purposes).
• Do Not Track: Our website does not alter its data collection practices in response to “Do Not Track” signals from browsers.
• To exercise any of these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Like most contemporary online retailers, we use cookies and similar tracking technologies to enhance your browsing experience.

• What They Are: Cookies are small data files placed on your device that help us remember your preferences, keep items in your shopping cart, and understand how you navigate our site.
• How We Use Them: Cookies allow us to remember your login details, analyze site traffic to sections like SNEAKERS or HANDBAGS + WALLETS, and serve you relevant content. They are integral to making your shopping experience efficient and personalized.
• Your Control: You can control cookie settings through your browser. Please note that disabling cookies may limit some functionalities of our website, such as adding products to your cart or proceeding through checkout.

7. Updates to This Policy

Our collections evolve, and so does our approach to privacy. We may update this policy periodically to reflect changes in our practices or for legal and regulatory reasons. The most current version will always be posted on this page with an updated “Last Updated” date.