Welcome to Dolce Vita, where we bring effortless style and the ‘sweet life’ to your doorstep. We’ve crafted this guide to ensure your experience—from discovery to delivery—is as seamless as slipping into a perfect pair of Kitten Heels or styling your new Handbag with our charming Shoe Charms. Below, you’ll find answers to our most commonly asked questions.
Our Products & Style
What kind of products does Dolce Vita offer?
We curate a collection for the style-conscious individual who values both trend-led pieces and timeless classics. Our range includes: HEELS (from statement Kitten Heels to sophisticated Mary Janes), FLATS & LOAFERS (like classic Ballet Flats and modern Loafers), BOOTS & BOOTIES, SNEAKERS, SANDALS, MULES & CLOGS, and a complete selection of ACCESSORIES including Handbags + Wallets, Bag Charms, and Shoelaces. Explore our FEATURED, NOW TRENDING, and MAKE IT METALLIC collections for curated style inspiration.
How would you describe the Dolce Vita style?
Our style bridges high-fashion discovery with everyday accessibility. It’s for the confident professional, the trend-savvy student, and the accessory enthusiast who loves to personalize their look. Think versatile wardrobe foundations with a playful, personalized touch—where Mesh details meet Make It Metallic finishes, and classic Ballet Flats can be transformed with a unique Shoe Charm.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for a fast and secure checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to ensure that all your payment and personal information is protected throughout the transaction process.
Shipping & Delivery
Where do you ship from, and where do you deliver?
We ship our curated collections worldwide from our studio at 754 Platinum Drive, New Stanton, US 15672. We are dedicated to bringing Dolce Vita to a global audience. (Please note: To ensure service quality, we are currently unable to deliver to a few remote regions and parts of Asia.)
What are my shipping options?
We offer two tailored options:
Standard Shipping ($12.95 flat fee): Perfect when you desire a balance of speed and value. Your order is processed in 1-2 business days and shipped via DHL or FedEx, with delivery in 10-15 business days. Full tracking is included.
Free Shipping: Celebrate accessible luxury! On all orders over $50, enjoy complimentary shipping via EMS. Delivery typically takes 15-25 business days after processing. This allows you to invest more in your style—perhaps in those Now Trending Mules & Clogs.
Standard Shipping ($12.95 flat fee): Perfect when you desire a balance of speed and value. Your order is processed in 1-2 business days and shipped via DHL or FedEx, with delivery in 10-15 business days. Full tracking is included.
Free Shipping: Celebrate accessible luxury! On all orders over $50, enjoy complimentary shipping via EMS. Delivery typically takes 15-25 business days after processing. This allows you to invest more in your style—perhaps in those Now Trending Mules & Clogs.
How long will my order take to arrive?
Please allow 1-2 business days for order processing after payment confirmation. Then, add the transit time for your chosen shipping method: 10-15 business days for Standard Shipping or 15-25 business days for Free Shipping. You will receive a tracking notification once your package is on its way.
Can I track my order?
Yes! Once your package is dispatched, you will receive an email notification with your tracking number. You can use this to follow your package’s journey from our studio to your doorstep.
Returns & Exchanges
What is your return policy?
Your confidence is key. If any item isn’t perfect, we offer a straightforward 15-day return policy from the date you receive your package. Items must be unworn, in original condition, and with all tags attached. We want you to love every step you take in Dolce Vita.
How do I initiate a return?
Please contact our customer care team at [email protected] within the 15-day window. Provide your order number and details about the item you wish to return. Our team will guide you through the simple return process and provide any necessary instructions.
Account & Customer Care
I have a question not covered here. How can I contact you?
Our customer care team is dedicated to ensuring your experience is seamless. For any questions about your order, our products, or your Dolce Vita journey, please reach out to us at [email protected]. We’re here to help!
With love for fashion,
The Dolce Vita Team
Dolce Vita | 754 Platinum Drive, New Stanton, US 15672
Website: dolcevitas-us.com
Step into your style with confidence. We’re honored to be part of your journey.